Quirkos is just weeks away!

It's been a long time since I've had time to write a blog article, as there are so many things to put in place before Quirkos launches in the next few weeks. But one-by-one everything is coming together. Feedback has helped us tweak the interface, testing across all the platforms is going well, the manuals and support resources are developing and the infrastructure is in place to let us deliver downloads and licences to our first

Knowing your customers

As consumers, it feels like we are bombarded more than ever with opportunities for providing feedback on products and services. While shopping on-line, or even when browsing BBC News we are asked to complete a short questionnaire; after dealing with a telephone bank there’s the option to complete a quick survey; and at airport security you can rate your experience by hitting a button with either a smiley face or a frowny face.   But