Qualitative analysis software for monitoring and evaluation

  Developing systems for the monitoring and evaluation of services, interventions and programmes (or programs to use the American English spelling) is a particular skill that requires great flexibility. As each intervention to be investigated is different, and the aims of the project and funders and service users vary, evaluations have to draw on a diverse toolkit of methods. Qualitative methods are often an important part of this

Evaluating feedback

We all know the score: you attend a conference, business event, or training workshop, and at the end of the day you get a little form asking you to evaluate your experience. You can rate the speakers, venue, lunch and parking on a scale from one-to-five, and tick to say whether you would recommend the event to a friend or colleague. But what about the other part of the evaluation: the open comments box? What was your favourite part of the day?