The importance of keeping open-ended qualitative responses in surveys

I once had a very interesting conversation at a MRS event with a market researcher from a major media company. He told me that they were increasingly ‘costing-out’ the qualitative open-ended questions from customer surveys because they were too expensive and time consuming to analyse. Increasingly they were replacing open-ended questions with a series of Likert scale questions which could be automatically and statistically

Help us welcome Kristin to Quirkos!

So far, Quirkos users have mostly been based in the academic and university based research areas: perhaps not surprising considering where the project grew from. However, from very early on we got a lot of positive feedback from market research companies working with qualitative and text based data, who had many of the same frustrations and issues with qualitative research software that we had in the academic sphere. Indeed, some of the early